What is VoiceBot A.I?
Voice Bot A.I is a product that combines language processing technology (recognition, language synthesis) and natural language processing to create a Voicebot system, ensuring confidentiality when recording information and responding. voice feedback automatically.
This is a tool to replace agents in some customer communication scenarios, working 24/7 and unlimited number of concurrent calls.
Benefits of using Voice Bot A.I
FOR CUSTOMERS
- No step-by-step operation by pressing the key
- Reduce agent waiting time
- Quick answers to simple questions
- Working 24/7, customers can contact whenever they have problems
FOR EMPLOYEES
- Reduce employees’ simple repetitive work
- Streaming calls to the right professionals without wasting time switching phones
- Support real-time customer analysis, make appropriate communication suggestions
FOR BUSINESSES
- Minimizing the forwarding of the wrong call
- Pick-up rate reaches 100%
- Self-priority system for emergency situations
- Retrieve real-time information, give accurate reports to customers’ wishes
How Voice Bot A.I Works
Speech recognition
Understand and process intent in conversation
Synthesizer of voices
Feature Voice Bot A.I
CREATE, CONFIGURATE A SEND SCENE
Create a call script according to the template, using the recording file
UNDERSTAND THE CONTENT
Using the knowledge system to analyze questions, find the optimal solution
RECOGNITION OF TOTAL AND INTENSITY
The ability to speak like a human with emotion, speed, and pitch
TRANSFER CALLS
Forward calls for agents to answer in case bots don’t respond to replies
STATISTICS AND REPORT
Detailed campaign statistics, call count report, call time, user topics of interest
Perfect for most businesses
From small and medium enterprises, FnB chains, Shops, technology startups, parties with customer care call centers … to large enterprises such as Banking, Finance, Insurance, Securities, Logistic, Telecommunications, E-commerce … with full features:
> 2-way interaction entirely by voice
> Support multiple interactive channels
> Unlimited scalability
> Easy integration with CRM/ERP systems
> Customer sentiment analysis report
Frequently asked questions
Start a Voice Bot A.I for your business today