So sánh chi tiết gói dịch vụ CloudXCS

Hãy tìm gói dịch vụ phù hợp cho bạn

Tìm hiểu chi tiết mỗi gói dịch vụ sẽ mang lại gì cho bạn

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Danh mục tính năng
  • Tinh năng tiêu chuẩn / Standard features
  • Unlimited Concurrent Calls
  • IVR, ACD Queue, MoH
  • Standard call functions
  • Remote Agent
  • Inbound Caller ID
  • Blacklist / Call Blocking
  • PSTN / SIP Trunk
  • SIM Gateway/Box
  • End-Points
  • Voicemail to Email
  • Emergency Mode
  • Business/Non-Business hours
  • Forward to Mobile No.
  • Call Recording
  • Tính năng nâng cao / Advanced features
  • XCS Agent Desktop (XAD)
  • Click to Call
  • Realtime Monitor (Desktop)
  • Dashboard (Desktop)
  • Dashboard (Mobile)
  • Single Sign On (SSO)
  • IVR Report
  • Định tuyến cuộc gọi / Advanced Call Routing
  • IVR-based call Routing
  • Group-based call Routing
  • Time-based call Routing
  • Round robin call Routing
  • Load balanced Call Routing
  • Randomly Call Routing
  • Skills-based call Routing
  • Chăm sóc khách hàng / Customer Care
  • XCS Contact Management (XCS)
  • CTI Pop-up
  • Ticket Management
  • Solutions
  • Dynamic list
  • Call History
  • Call Script
  • Pause with reasons
  • Call Summary
  • Wrap-up Time
  • IVR Report
  • CSAT (Customer Satisfaction)
  • Queue Transfer / Escalation
  • Bán hàng / Telesales, Telemarketing
  • XCS Contact Management (XCM)
  • Campaign(s) Management
  • Hiding Phone Number
  • Leads assignment
  • CTI Pop-up
  • Questionnaires
  • Call Script
  • Click2Call Dialer
  • Call Back Time
  • CSAT (Customer Satisfaction)
  • Auto Dialer
  • Giám sát & Thống kê / Monitoring & Statistics
  • Calls Report(s) & Statistics
  • Graphic Report(s)
  • Export to *.csv, *.pdf
  • Historical Reporting
  • Ticket Reporting
  • Leads Management
  • Realtime Monitor (Desktop)
  • Dashboard (Desktop)
  • Dashboard (Mobile)
  • Tích hợp ứng dụng / Integrations
  • XCS Contact Management (XCM)
  • CTI Pop-up
  • CRM, CMS, ERp, 3rd DB, SaaS
  • Helpdesks Integration
  • E-Commerce Integration
  • Knowledge Base Integration
  • API(s) Integration
  • Dịch vụ mở rộng / Add-ons services
  • Extend Recording Time
  • Customized greetings
  • DID Number
  • Service/Toll Free
  • Gói dịch vụ mở rộng có phí
 
Express
for Small Team

  • Tinh năng tiêu chuẩn / Standard features

  • Unlimited Concurrent Calls

  • IVR, ACD Queue, MoH

  • Standard call functions

  • Remote Agent

  • Inbound Caller ID

  • Blacklist / Call Blocking

  • PSTN / SIP Trunk

  • SIM Gateway/Box

  • End-Points

  • Voicemail to Email

  • Emergency Mode

  • Business/Non-Business hours

  • Forward to Mobile No.

  • Call Recording

    30 ngày

  • Tính năng nâng cao / Advanced features

  • XCS Agent Desktop (XAD)

  • Click to Call

  • Realtime Monitor (Desktop)

  • Dashboard (Desktop)

  • Dashboard (Mobile)

  • Single Sign On (SSO)

  • IVR Report

  • Định tuyến cuộc gọi / Advanced Call Routing

  • IVR-based call Routing

  • Group-based call Routing

  • Time-based call Routing

  • Round robin call Routing

  • Load balanced Call Routing

  • Randomly Call Routing

  • Skills-based call Routing

  • Chăm sóc khách hàng / Customer Care

  • XCS Contact Management (XCS)

  • CTI Pop-up

  • Ticket Management

  • Solutions

  • Dynamic list

  • Call History

  • Call Script

  • Pause with reasons

  • Call Summary

  • Wrap-up Time

  • IVR Report

  • CSAT (Customer Satisfaction)

  • Queue Transfer / Escalation

  • Bán hàng / Telesales, Telemarketing

  • XCS Contact Management (XCM)

  • Campaign(s) Management

  • Hiding Phone Number

  • Leads assignment

  • CTI Pop-up

  • Questionnaires

  • Call Script

  • Click2Call Dialer

  • Call Back Time

  • CSAT (Customer Satisfaction)

  • Auto Dialer

  • Giám sát & Thống kê / Monitoring & Statistics

  • Calls Report(s) & Statistics

  • Graphic Report(s)

  • Export to *.csv, *.pdf

  • Historical Reporting

  • Ticket Reporting

  • Leads Management

  • Realtime Monitor (Desktop)

  • Dashboard (Desktop)

  • Dashboard (Mobile)

  • Tích hợp ứng dụng / Integrations

  • XCS Contact Management (XCM)

  • CTI Pop-up

  • CRM, CMS, ERp, 3rd DB, SaaS

  • Helpdesks Integration

  • E-Commerce Integration

  • Knowledge Base Integration

  • API(s) Integration

  • Dịch vụ mở rộng / Add-ons services

  • Extend Recording Time

  • Customized greetings

  • DID Number

  • Service/Toll Free

  • Gói dịch vụ mở rộng có phí

Standard
for Growing Team

  • Tinh năng tiêu chuẩn / Standard features

  • Unlimited Concurrent Calls

  • IVR, ACD Queue, MoH

  • Standard call functions

  • Remote Agent

  • Inbound Caller ID

  • Blacklist / Call Blocking

  • PSTN / SIP Trunk

  • SIM Gateway/Box

  • End-Points

  • Voicemail to Email

  • Emergency Mode

  • Business/Non-Business hours

  • Forward to Mobile No.

  • Call Recording

    30 ngày

  • Tính năng nâng cao / Advanced features

  • XCS Agent Desktop (XAD)

  • Click to Call

  • Realtime Monitor (Desktop)

  • Dashboard (Desktop)

  • Dashboard (Mobile)

  • Single Sign On (SSO)

  • IVR Report

  • Định tuyến cuộc gọi / Advanced Call Routing

  • IVR-based call Routing

  • Group-based call Routing

  • Time-based call Routing

  • Round robin call Routing

  • Load balanced Call Routing

  • Randomly Call Routing

  • Skills-based call Routing

  • Chăm sóc khách hàng / Customer Care

  • XCS Contact Management (XCS)

  • CTI Pop-up

  • Ticket Management

  • Solutions

  • Dynamic list

  • Call History

  • Call Script

  • Pause with reasons

  • Call Summary

  • Wrap-up Time

  • IVR Report

  • CSAT (Customer Satisfaction)

  • Queue Transfer / Escalation

  • Bán hàng / Telesales, Telemarketing

  • XCS Contact Management (XCM)

  • Campaign(s) Management

  • Hiding Phone Number

  • Leads assignment

  • CTI Pop-up

  • Questionnaires

  • Call Script

  • Click2Call Dialer

  • Call Back Time

  • CSAT (Customer Satisfaction)

  • Auto Dialer

  • Giám sát & Thống kê / Monitoring & Statistics

  • Calls Report(s) & Statistics

  • Graphic Report(s)

  • Export to *.csv, *.pdf

  • Historical Reporting

  • Ticket Reporting

  • Leads Management

  • Realtime Monitor (Desktop)

  • Dashboard (Desktop)

  • Dashboard (Mobile)

  • Tích hợp ứng dụng / Integrations

  • XCS Contact Management (XCM)

  • CTI Pop-up

  • CRM, CMS, ERp, 3rd DB, SaaS

  • Helpdesks Integration

  • E-Commerce Integration

  • Knowledge Base Integration

  • API(s) Integration

  • Dịch vụ mở rộng / Add-ons services

  • Extend Recording Time

  • Customized greetings

  • DID Number

  • Service/Toll Free

  • Gói dịch vụ mở rộng có phí

Enterprise
for Large Team

  • Tinh năng tiêu chuẩn / Standard features

  • Unlimited Concurrent Calls

  • IVR, ACD Queue, MoH

  • Standard call functions

  • Remote Agent

  • Inbound Caller ID

  • Blacklist / Call Blocking

  • PSTN / SIP Trunk

  • SIM Gateway/Box

  • End-Points

  • Voicemail to Email

  • Emergency Mode

  • Business/Non-Business hours

  • Forward to Mobile No.

  • Call Recording

    30 ngày

  • Tính năng nâng cao / Advanced features

  • XCS Agent Desktop (XAD)

  • Click to Call

  • Realtime Monitor (Desktop)

  • Dashboard (Desktop)

  • Dashboard (Mobile)

  • Single Sign On (SSO)

  • IVR Report

  • Định tuyến cuộc gọi / Advanced Call Routing

  • IVR-based call Routing

  • Group-based call Routing

  • Time-based call Routing

  • Round robin call Routing

  • Load balanced Call Routing

  • Randomly Call Routing

  • Skills-based call Routing

  • Chăm sóc khách hàng / Customer Care

  • XCS Contact Management (XCS)

  • CTI Pop-up

  • Ticket Management

  • Solutions

  • Dynamic list

  • Call History

  • Call Script

  • Pause with reasons

  • Call Summary

  • Wrap-up Time

  • IVR Report

  • CSAT (Customer Satisfaction)

  • Queue Transfer / Escalation

  • Bán hàng / Telesales, Telemarketing

  • XCS Contact Management (XCM)

  • Campaign(s) Management

  • Hiding Phone Number

  • Leads assignment

  • CTI Pop-up

  • Questionnaires

  • Call Script

  • Click2Call Dialer

  • Call Back Time

  • CSAT (Customer Satisfaction)

  • Auto Dialer

  • Giám sát & Thống kê / Monitoring & Statistics

  • Calls Report(s) & Statistics

  • Graphic Report(s)

  • Export to *.csv, *.pdf

  • Historical Reporting

  • Ticket Reporting

  • Leads Management

  • Realtime Monitor (Desktop)

  • Dashboard (Desktop)

  • Dashboard (Mobile)

  • Tích hợp ứng dụng / Integrations

  • XCS Contact Management (XCM)

  • CTI Pop-up

  • CRM, CMS, ERp, 3rd DB, SaaS

  • Helpdesks Integration

  • E-Commerce Integration

  • Knowledge Base Integration

  • API(s) Integration

  • Dịch vụ mở rộng / Add-ons services

  • Extend Recording Time

  • Customized greetings

  • DID Number

  • Service/Toll Free

  • Gói dịch vụ mở rộng có phí

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