Cloud Call Center System CloudXCS

Cloud Business Call Center System

CloudXCS Inbound Call Center (IBCC) service provides you with the most reliable “assistant”. With the fastest support, the best every problem your customers are facing, CloudXCS IBCC service gives you a great experience with extremely detailed monitoring and management features, helping You closely control the performance and performance of a team to each Agent.

Get Started

It has never been easier

CloudXCS gives your customer service team an extremely intuitive working tool, actively supporting every interaction with customers, quickly and effectively. CloudXCS system automatically associates customers with qualified employees, the best ability to handle problems, improve service quality and customer trust.

Create a customer service for you today

Inbound Call Center

3 months
12 months
Express
Express

479,000 đ

359,000 đ
  • Agent / month
    Agent / month
  • Standard features

    XCM

    CTI Pop-up


    XCS Contact Management (XCM)

    CTI Pop-up

    Ticket Management

    Solutions

    Dynamic list

    Call History

    Call Script

    Pause's reasons

    Wrap-up time


custom_ribbon
Standard
Standard

779,000 đ

659,000 đ
  • Agent / month
    Agent / month
  • Express package features

    Realtime Monitor, Dashboard

    Customize XCM data

    Integrate CRM/ERP, 3rd party app, Cloud services & API
    Express package features

    Realtime Monitor

    Dashboard

    Customize XCM data

    IVR Report

    Integrate CRM/ERP, SaaS, API, 3rd App

    CSAT ($)






Enterprise
Enterprise

Contact us

Contact us
  • Agent / month
    Agent / month
  • Standard package features

    Trigger

    Automation (Preferred Agent, Skill-based routing…)


    Standard package features

    Triggers

    Queue Transfer

    Automation (Preferred Agent, Skill-based routing…)












Do you need more information? Please call (028) 73 003 003 let us assist you

You are not sure which service pack is right for you?

Feature comparison table    or    Contact us

  • How effective is sales by phone?

    Besides the factors of product, price and after-sales policy. Tools and application systems, software and Outbound Call Center are an extremely important part to help you achieve the set goals and the highest sales efficiency.

    Contact Us

  • Improve campaign effectiveness

  • Technology applications in business

  • Management, Detailed supervision

  • Minimize time and cost

Launching Telesales and Telemarketing services

Outbound Call Center

3 months
12 months
Express
Express

479,000 đ

359,000 đ
  • Agent /month
    Agent / month
  • XCS Contact Management (XCM)

    Lead Assignment

    Campaign Management

    CTI Pop-up

    Call Script

    Dialer

    Questionnaires

    Retry
    XCS Contact Management (XCM)

    Lead Assignment

    Campaign Management

    CTI Pop-up

    Call Script

    Dialer

    Questionnaires



custom_ribbon
Standard
Standard

779,000 đ

659,000 đ
  • Agent / month
    Agent / month
  • Express package features

    Realtime Monitor, Dashboard

    Support Retry và Auto Dialer
    Express package features

    Single Sign On (SSO)

    Realtime Monitor

    Dashboard

    Retry

    Call Back

    Hiding Phone Number

    CSAT ($)

Enterprise
Enterprise

Contact us

Contact us
  • Agent / month
    Agent / month
  • Standard package features

    Auto import lead

    Integrate CRM/ERP/3rd party
    Standard package features

    Auto lead importing

    IVR Report

    Auto Dialer

    Integrate CRM/ERP/3rd party/SaaS







Do you need more information?

Feature comparison table    or    Contact Us

Frequently asked questions (FAQ)

  • Which service should I choose?

    You are not sure which package to choose? Simply, if you need the service for the team to receive calls from customers to advise and answer products / services, then select Inbound Call Center. On the contrary, if you need the service for the sales team to call customers for advice, selling products / services, then Outbound Call Center is appropriate. If you need both, Blended Call Center is a reasonable choice.

    Author's imageMs. ValentineConsulting team
    What is an Agent?

    An Agent is one of anyone in your company who will contact customers directly by phone for advice or sales. You can create more agents any time you need.

    Author's imageMs ValentineConsulting team
    What is the telephone number of the service?

    Your phone number is formatted (area code) 730x xxxx

    Author's imageMs ValentineConsulting team
    What happens if I cancel the service?

    No problem, if you realize CloudXCS is not right for you, simply notify us via email before your next payment. In case of monthly subscription you will not have to pay any costs for this. In case you sign up for the service annually, it will be based on the terms of the service contract.

    Author's imageMs. ValentineConsulting team
    Can I buy individual features instead of buying a feature pack?

    Our service packages have been developed and built, integrating all the features as described, we believe other features will effectively support your business operations.

    Author's imageMs. ValentineConsulting team
  • What happens at the end of the trial period?

    You have 30 days to trial, before the end of the 5-day trial period, you will receive our email notification of the expiration and instructions on how to continue using the service without interruption. paragraph.

    Author's imageMs. ValentineConsulting team
    How is the calling charge?

    As a partner of FPT & CMC, currently we apply the current tariff in accordance with the service provider and the Ministry of Posts and Telematics, you can see the details of the price list at http://ivoice.com.vn/services/price/ (FPT Telecom) and http://gigafone.vn/en/gigafone#bang-gia-trong-nuoc (CMC Telecom)

    Author's imageMs. ValentineConsulting team
    Is there a other charge besides the service charge?

    Maybe yes, you need a device to connect to our system. Includes: Computer, USB headset or Internet phone (IP Phone) and Internet connection. Please contact us for advice and support equipment quotes.

    Author's imageMs. ValentineConsulting team
    Can I upgrade the service pack?

    Of course it is. When you choose to upgrade, the service pack will be effective immediately (our staff will contact and confirm with you before proceeding).

    Author's imageMs. ValentineConsulting team
    What is the contract terms?

    Our service packages are provided monthly or yearly. You can register / cancel the service at any time (but note that we will not refund the deposit fee for canceling or downgrading the service).

    Author's imageMs. ValentineConsulting team

Get started today and enjoy the benefits

   Get Started    or    Contact Us